Privacy Policy

This privacy statement sets out how Resort Brokers Asia Pacific Pty Ltd ACN 633 635 239 ("ResortBrokers") will manage your personal information and other information.

In this privacy policy "your information" means your personal information, as defined under the Privacy Act 1988 (Cth) ("Privacy Act").

Information collected by ResortBrokers

Depending on the particular circumstances, ResortBrokers may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), financial information (such as credit card or bank account numbers), details about leases, licences, permits, and information about how you use ResortBrokers’ products and services.

When we deal with corporations or agencies we may collect personal information about individual employees, directors or principals. If you are a corporation or agency and you provide us with personal information about such individuals, or you are aware that we have collected personal information about such individuals, we request that you refer those individuals to this Privacy Policy. You are responsible for ensuring that any personal information you provide is with the consent of the relevant individual.

If personal information concerns particular beliefs or backgrounds, it is considered to be of a sensitive nature. Such information may include:

  • racial background;
  • political opinions and political party memberships;
  • religious or philosophical beliefs;
  • trade union affiliations or membership;
  • sexual preferences;
  • criminal record; or
  • health record.

ResortBrokers does not collect sensitive information except for, in some instances, a person’s criminal record (or lack thereof).

How ResortBrokers will collect your information

Resort Brokers may collect your information in a number of ways, including:

  • directly from you (such as where you provide information to ResortBrokers when you visit ResortBrokers’ website, contact ResortBrokers with a query or request, engage ResortBrokers as your agent or contact ResortBrokers as a prospective purchaser in respect of a listing)
  • from publicly available sources of information
  • from ResortBrokers’ records of how you use ResortBrokers’ products or services

If you choose not to provide certain information about yourself, ResortBrokers may not be able to provide you with the products, services or information you require.

How ResortBrokers will hold your information

ResortBrokers may store your information in hard copy or electronic format, in storage facilities that ResortBrokers owns, or that are owned and operated by third-party service providers.

ResortBrokers takes the privacy and security of your information seriously and ResortBrokers is committed to maintaining the security of your information under ResortBrokers’ control.  

ResortBrokers uses a combination of technical solutions, security controls and internal processes protect your information from unauthorised access and disclosure.  

While ResortBrokers takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.

Purposes for which ResortBrokers will collect, hold and use your information

ResortBrokers may collect, hold and use your information for a range of different purposes, including

  • to provide products and services to you, to provide you with information about those products and services, to assist you with enquiries or purchases, to enhance your experience on ResortBrokers’ website, or to provide you with better customer service;
  • to administer and manage the products and services ResortBrokers provides to you, to charge and bill you for them, and to collect any amounts you may owe ResortBrokers;
  • to perform the usual services and functions of a real estate agent; and
  • to improve or develop products and services, or to perform research and analysis.

When ResortBrokers will disclose your information

ResortBrokers may disclose your information:

  • as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities
  • in carrying out the purposes for which we collect, hold and use your information;
  • to third parties such as vendors and purchasers (and their advisors), lessors and lessees (and their advisors), and bodies corporate (and their advisors) in order to facilitate the transactions in respect of which we are involved;
  • to third parties to facilitate marketing and promotional activities;
  • to third parties to arrange any works, repairs or maintenance;
  • to third parties such as other real estate businesses, real estate related bodies, valuers, data collection agencies, financial institutions and media agencies;
  • to third parties who assist ResortBrokers to manage or develop ResortBrokers’ business; or
  • for the purposes of facilitating or implementing a transfer/sale of all or part of ResortBrokers’ assets or business.

ResortBrokers may disclose your criminal record (or lack thereof) to third parties, such as vendors, landlords, bodies corporate, solicitors, and financiers, for the purpose of assessing your suitability as a prospective purchaser. This may occur, for example, in the context of applying for a landlord’s consent to the assignment of a lease, or a body corporate’s consent to the assignment of management and letting agreements.

ResorBrokers does not intend to disclose your personal information to third parties outside of Australia.


Resort Brokers’ website may employ the use of cookies in order to monitor the usage levels relating to ResortBrokers’ website and to monitor which features of ResortBrokers’ website are most frequently accessed.  Using cookies allows ResortBrokers to constantly enhance its website in order to make it more user‑friendly.

Most web browser software allows you to block cookies if you choose to do so.

Your email Address and the Spam Act

ResortBrokers will store your email address if you send Resort Brokers a query online or email, or otherwise provide it to us.  Storage of your email address allows Resort Brokers to advise you of any upgrades or enhancements to ResortBrokers’ current services as well as any new products, services or listings that ResortBrokers offers or information which Resort Brokers thinks may be relevant to you including news and market updates. 

ResortBrokers is fully compliant with the Spam Act 2003 (Cth) and ResortBrokers will not send you promotional material if you do not want it sent to you. 

Social Media Messaging, Message Boards and Forums

ResortBrokers’ Websites or social media accounts may contain interactive features such as Facebook messaging or sharing, Twitter posts, Instagram posts, message boards and forums. Whenever you post personal information in publicly accessible places such as Facebook, Twitter, Instagram, message boards and forums on the Internet, this information becomes available to anyone with access to the Internet. This information can be collected and used by others, including sending you unsolicited communications. Therefore, ResortBrokers recommends that you use your discretion and exercise caution when providing your personal information on Facebook, Twitter, Instagram, message boards and forums. Resort Brokers accepts no liability for any material or links posted on any Facebook post, Twitter post, Instagram Post, message boards or forums on the Resort Brokers website.

How to access or correct your personal information or make a privacy complaint

If you wish to access any of your information that ResortBrokers holds or would like to correct any errors in that information, please contact ResortBrokers using the contact details set out at

You may also use these contact details to notify ResortBrokers of any privacy complaint you have against ResortBrokers, including if you think that ResortBrokers has failed to comply with the Australian Privacy Principles (APP).

ResortBrokers will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.

While ResortBrokers will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Resort Brokers deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (

About this Statement

This Statement has been issued by ResortBrokers, effective as at 30 October 2018 From time to time, ResortBrokers may need to change this Statement.

ResortBrokers will post the updated version at and it will apply to all of your information held by ResortBrokers at the time.