Complaint Resolution

Resort Brokers complaint resolution procedure is designed to ensure that your concerns are treated seriously and that your complaint is addressed promptly and fairly.

As an authorised representative of Resort Brokers Australia, your agent can provide services in relation to the listing, selling and promotion of properties and/or businesses.

If your agents’ level of service in any of the above mentioned areas, has failed to meet your expectations, we would like you to tell us about your concerns.

For simple cases, please contact your agent, who may be able to resolve your complaint satisfactorily.

If you are not satisfied with your agents’ response, or your complaint is of a serious nature, please contact us by one of the following means:

Address:

Complaint Resolution Manager
Resort Brokers Australia
PO Box 5004
West End Q 4101

Email:

reception@resortbrokers.com.au

Phone:

07 3878 3999

Fax:

07 3878 1199

We will send you a written or email acknowledgement of receipt and an impartial complaint manager will be assigned to further investigate your concerns.

If you are not satisfied with the outcome of our findings, you may refer the matter to the Department of Fair Trading:

ACT
Direct: 02 6207 0400
Fax: 02 6207 0538
Email: fair.trading@act.gov.au

Northern Territory
Hotline: 1800 019 319
Direct: 08 8999 1999
Fax: 08 8999 6260
Email: consumer@nt.gov.au

New South Wales
Hotline: 133 220
Direct: 02 9895 0111
Fax: 02 9895 0222

Queensland
Hotline: 131 304
Fax: 07 3246 1589
Email: BrisbaneOFT@dtftwid.qld.gov.au

Tasmania
Hotline: 1300 654 499
Direct: 03 6233 4567
Fax: 03 6233 4882
Email: consumer.affairs@justice.tas.gov.au

Victoria
Hotline: 1300 558 181
Direct: 03 9627 6444
Email: consumer@justice.vic.gov.au

Note: Resort Brokers complaints procedure is limited to those issues which are the responsibility of Resort Brokers Australia. Any complaints regarding services or issues arising from the provision of third party services, such as solicitors, accountants or financial institutions, should be addressed with the relevant third party. In particular, Resort Brokers Australia is not responsible for any issues relating to legal due diligence, financial verification of business profitability, or finance approval regarding contracts of sale prepared by employees of Resort Brokers Australia.