21 Apr 2026
Words
John Miller Informer
Fresh Faces
ResortBrokers is expanding — again! Meet our latest recruits.
STEVE PAPPAS
Specialist Accommodation Broker, Brisbane
0466 688 944 | stevep@resortbrokers.com.au
Steve joins ResortBrokers’ Brisbane management rights team, bringing more than a decade of sales experience across the finance, construction and automotive industries, as well as firsthand experience in management rights.
From 2021 to 2024, he was Senior Sales Consultant at Aussie Tiny Houses, where he led a team that successfully scaled a boutique transportable housing business into a recognised national brand.
Steve achieved significant sales growth through improved branding, refined sales processes and the development of long-term client relationships.
During this time, Steve got his first introduction to the management rights industry. Through Phipps Finance, he was introduced to a management rights opportunity in Maroochydore on the Sunshine Coast, where he acted as a silent partner. This provided him with a strong understanding of management rights structures, their investment appeal and associated finance processes.
Steve’s sales philosophy centres on genuine connection. He believes the process should be more about understanding rather than selling, ensuring clients feel supported throughout the entire journey. By building trust and walking alongside clients as they work towards their goals, Steve ensures outcomes feel natural rather than forced.
“Relationships always come first,” says Steve. “The way I see it, I’m there to understand people rather than sell. My approach is to try to understand what people want and then work my hardest to get them to where they want to be.”
Most recently, Steve worked as Regional Sales Specialist with funeral service provider InvoCare. He found this part of his career deeply meaningful, having chosen the role specifically for its focus on care, empathy and trust. Working closely with individuals and families during sensitive life stages strengthened his ability to listen, understand and guide clients with respect and authenticity.
“I wanted a position where care was part of the role, which is why I chose funerals,” says Steve. “I’ve been privileged to develop relationships with people thinking about their end of life. It was a very humbling experience.”
Another formative experience in Steve’s life was joining the Navy at age 27, where he proudly served the country for a year — an experience he credits with sharpening his discipline, broadening his perspective and shaping his approach to both life and work.
Before his naval service, the 33-year-old spent five years in the luxury car industry, including three years as Finance and Insurance Sales Manager with CMV Group in his hometown of Adelaide.
Steve brings together real-world investment insight, proven sales leadership and a relationship-driven mindset to deliver outstanding outcomes for his management rights clients in Brisbane.
“Build a genuine connection and the rest will flow naturally,” he says. END
NICK LOWIS
Specialist Accommodation
Broker, GREATER TOOWOOMBA & DARLING DOWNS REGION
0448 860 689 | nick@resortbrokers.com.au
Our new motel and caravan park agent for the Greater Toowoomba and Darling Downs Region understands firsthand the dedication, resilience and reward that comes with being an accommodation operator.
For 16 years, Nick and wife Tracie successfully managed the 43-room, 50-site Jeffrey’s Motel in the Toowoomba locality of Kearneys Spring.
“Stepping into this role with many years of hands-on operational experience gives me a unique perspective,” says Nick.
“I appreciate the challenges, rhythms and realities of running a motel and caravan park because I’ve lived them daily. Being able to offer genuine insight, guidance and practical support to local operators is something I’m deeply committed to.”
Nick and Tracie were invited by Jeffrey’s owners — long-time family friends of Tracie’s parents — to manage the business during a period of decline. They quickly turned it around, revitalising the business and adding long-term value by transforming the caravan park into an over-55s residential village.
“Our point of difference was simple: delivering five-star service in a three-star motel,” says Nick. “While there are many aspects of a property you can’t change overnight — the building, the layout, the age of the rooms — you can have an immediate, positive impact on every guest who walks through the door.”
“The relationships we built were one of the most rewarding parts of the job. If we could make someone’s day just a little bit easier or a little bit better, we felt we were doing our job well.”
As a broker, Nick applies both his operational knowledge and practical, on-the-ground understanding of what it takes to sell a motel or caravan park.
“Those years taught me that Great hospitality isn’t about luxury — it’s about consistency, care and treating people the way you’d want to be treated. It’s a mindset I carry with me into my new role as a broker.”
Nick continues to value face-to-face connection with operators across the region.
“One of the things I enjoy most about being a broker is reconnecting with the motel and caravan park owners across my region on a personal level. It’s a tight-knit, proactive network built on mutual trust and respect, and I’m excited to strengthen these relationships even further.”
Originally from London, Nick has called the Garden City home for the past 17 years, thanks to wife Tracie, a proud local. The couple met while working on cruise ships based out of the United States. Nick spent 12 years in cruise hospitality, travelling extensively throughout the Caribbean, Asia, the Middle East and beyond.
Before his hospitality career, he spent five years in car sales in London, working with respected brands including BMW.
“It’s the human element that attracts me to sales,” says Nick. “I like to help people through a process. To assist, to be informative.”
Whether he’s helping an owner prepare to sell, guiding an investor considering their next move, or simply acting as a trusted voice in the accommodation community, Nick is committed to supporting the continued growth and success of the regional market.
“I try to be a true connector in the industry,” says Nick. “Someone who brings people together, helps solve problems quickly and adds value through industry knowledge and long-standing relationships.” END
